About True Load
Connecting Australians with trusted removalists since 2009. We've revolutionised the moving industry with transparent pricing, verified professionals, and exceptional customer service.
Our Story
True Load was founded in 2009 by Michael Chen, who experienced firsthand the challenges of finding reliable removalists during his own interstate move. Frustrated by hidden fees, unprofessional service, and lack of transparency, he set out to create a better way.
Starting with just 12 partner removalists in Sydney and Melbourne, True Load has grown into Australia's largest removalist network. We've facilitated over 50,000 successful moves and built relationships with hundreds of verified professionals across the country.
Today, we're proud to be Australia's most trusted moving platform, connecting customers with quality removalists while maintaining our commitment to transparency, reliability, and exceptional service.
Our Mission & Values
Trust & Transparency
We believe moving should be stress-free. That's why we verify every removalist, provide upfront pricing, and maintain complete transparency throughout the process.
Customer First
Every decision we make puts our customers first. From our 24/7 support team to our quality guarantee, we're here to ensure your move exceeds expectations.
Quality Excellence
We continuously raise industry standards through rigorous partner vetting, ongoing training, and customer feedback. Excellence isn't a goal—it's our standard.
Meet Our Leadership Team
Michael Chen
Founder & CEO
15+ years in the removals industry. Started True Load to connect customers with trusted removalists.
Sarah Thompson
Operations Director
Ensures quality standards across our network. 12 years experience in logistics and operations.
David Kumar
Customer Success Manager
Passionate about customer experience. Leads our support team to ensure every move exceeds expectations.
Australia-Wide Coverage
Our network of verified removalists covers every major city and regional centre across Australia. From Darwin to Hobart, Perth to Brisbane—we've got you covered.
New South Wales
Sydney, Newcastle, Wollongong, Wagga Wagga, Orange, Dubbo
Victoria
Melbourne, Geelong, Ballarat, Bendigo, Shepparton, Warrnambool
Queensland
Brisbane, Gold Coast, Cairns, Townsville, Toowoomba, Mackay
Other States
Perth, Adelaide, Hobart, Darwin, Canberra, Alice Springs
Certifications & Insurance
AFRA Member
Australian Furniture Removers Association certified for industry standards and best practices.
Fully Insured
$20 million public liability and comprehensive goods-in-transit insurance coverage.
Licensed Network
All partner removalists hold current licenses, permits, and background checks.
What Our Customers Say
"Exceptional service from start to finish. The removalists were professional, careful with our belongings, and the pricing was exactly as quoted. Highly recommend!"
Emma Roberts
Sydney to Melbourne
"Moving our office was seamless thanks to True Load. The coordination was perfect, and we had minimal downtime. Great communication throughout."
James Mitchell
Brisbane Office Relocation
"The backloading service saved us thousands on our Perth to Sydney move. Professional service at a fraction of the cost. Will definitely use again!"
Lisa Chen
Perth to Sydney